Organization: A 900+ crore ecommerce organization and is India’s largest online bus ticketing platform bringing ease and convenience to millions of Indians who travel using buses. The company has a global presence with operations across Indonesia, Singapore, Malaysia, Colombia and Peru apart from India.
Engagement purpose: To enhance collaboration & alliance between the quality and product teams that was identified by the organization as the biggest impediment to getting two strategically important products launched within a stipulated time frame.
Method: Individualised Value Proposition (IVP) method for “collaborative alliances” through a unique blend of experiential and learning-by-doing methods
Key components of our engagement: Arrived at the “nature” of professional collaboration. Identified the key stakeholders with formal and informal power in the quality and product teams. Unearthed the “underlying perspectives” of the various stakeholders that were limiting the desired collaboration.
Designed and deployed a specific experiential intervention driven through camping and trekking that brought about:
> A sensitization on the importance of others’ function in the organization
> An inner realization for the “need to collaborate” in the manner warranted, to be able to launch the two strategically important products within the desired timeframe
> Bonding through trust building, by making the stakeholders jointly accountable for various tasks to be accomplished during the intervention
Accomplishment: The program received the highest net promoter score (NPS) across interventions for collaboration.
