Case study – Quality of customer engagement
Engagement purpose: To enhance the ‘quality of customer service’, as part of an overall goal, to achieve ‘excellent customer experience’.
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Driving goal setting and goal orientation
Case study – Driving goal setting and goal orientation
Organizational development intervention (planned approach to align and improve the effectiveness of the organisation)
Driving expectation understanding
Case study – Driving expectation understanding
To convey, decipher and act in accordance to “shared expectations” of the management stakeholders at the India Office of the US headquartered gaming organization to achieve the organizational goals.
Driving revenue growth
Case study – Driving revenue growth
To implement sustainable practices that would help the organization scale and achieve planned revenue growth. Goal orientation was the focus of the intervention.
Driving productivity & efficiency
Case study – Driving productivity & efficiency
Our client set up shop in India to take advantage of the “low production costs”. However, the productivity in India was 40% to that of their US counterpart thus negating any advantage. Our engagement was to power an improvement in productivity to at least 80% of that of the US HQ.
Driving collaboration & alliance
Case study – Driving collaboration and alliance
To enhance collaboration & alliance between the quality and product teams that was identified by the organization as the biggest impediment to getting two strategically important products launched within a stipulated time frame.
Driving competencies for up selling
Organization: A 700+ crore OEM in the power industry. A leading industrial steam turbine manufacturer, with a dominant market share of over 60% in India serving diverse industries like Biomass IPP, Municipal Solid Waste IPP, District Heating, Palm Oil, Paper, Sugar, Naval, Textiles, Metals, Cement, Carbon Black, Solvent Extraction, Pharmaceutical, Chemicals, Petrochemicals, Fertilizers, Oil & Gas Municipal Solid Waste based Independent Power Plants (IPPs), and Captive Power Plants (CPPs). Engagement purpose: Up selling by service…
Driving operational excellence
Case Study – Driving operational excellence
To increase customer satisfaction rating (CSAT) for continued business from their key customer (A global IT leader) by improving their ‘Operational efficiencies to achieve excellence”.
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20 essential leadership skills for strategy execution - In this article, we have focused on functional skills essential for strategy execution. The behavioural and technical skills required, we believe have direct correlation to the functional skills required to complete the job on hand. This article covers the 20 skills that are essential for leaders to be better strategy executors.
Leadership responsibility #3 -Operational risk management Operations risks are potential risks from breakdowns in routine operational processes, people and systems that are controllable and can be avoided. To be competent goal executors, Leader should consider gaining better understanding of their internal operational risk profiles. Effective management of operational risks will aid better decision making and encourage more informed risk taking.
Interview Questionnaire - Execution skills for leaders The right questions can help you identify execution skills for leaders. Though it is not exhaustive, the interview questions and rating scale given below will reveal a candidate’s leadership skills to get things done. Hope it is useful to you.
Contextual capability building - The process of contextual capability involves functional analysis of operational requirements. Capabilities are identified based on the tasks required to be performed to achieve a goal or a strategy. Once the required capability inventory is defined, the most cost effective and efficient option to assess and build capability can be attempted.
Creating role clarity & accountability - “Accountability” is known to most people. One should also know that there is more to it than just writing job descriptions and if incomplete can reduce the chances of implementing your organisation goals by 75%. Accountability should be used as a tool to inspire people to unlock their potential.